Support
Help with Celpip AI
One address, read by the person who builds the app. No ticket queue and no chatbot in front of it.
The app has no accounts, so we cannot look you up from an address. Telling us the device, the iOS or Android version, what you were doing and roughly when it happened is usually what makes a real answer possible on the first reply rather than the third.
Answers that usually come first
I cannot find where to sign in.
There is nothing to sign in to. Celpip AI has no accounts, no passwords and no profiles. Your practice history lives on the device and nowhere else, which is also why we cannot look up a person from an e-mail address.
I paid, but the app is still locked.
If you bought inside the app, open Settings and tap Restore purchases; that asks the store again and is the fix in most cases. If you bought on this website, the receipt e-mail carries a licence key: open Settings, then Redeem a purchase, and paste it there. If neither works, write to us with the store receipt and we will go through it.
How do I cancel?
A subscription bought in the app is cancelled in your Apple ID or Google Play settings, and the app has a Manage subscription button that opens exactly that screen. A subscription bought on this website is cancelled in the Polar customer portal. Cancelling stops the next charge; it does not shorten the period you have already paid for, and it does not by itself produce a refund.
Can I have a refund?
Refunds are handled by the store under the store's own policy, not by us. We cannot issue, reverse or expedite a store charge. For a purchase made on this website, a refund request starts in the Polar customer portal.
Why does Speaking ask for the microphone?
A Speaking answer is a recording, so there is no way to score one without it. The recording is sent over HTTPS, marked, and deleted from the server as soon as scoring finishes; it is not kept and not tied to an identity, because there are no accounts. If you decline the permission, Reading, Listening and Writing still work.
How much practice does a paid plan include?
Two separate counts: 20 single practice tasks a day and 2 full mocks a day, on every plan. Each plan also carries its own figures for one billing period — 60 tasks and 6 mocks on the weekly, 250 and 20 on the monthly, 750 and 60 on the quarterly. Running a full mock does not use up your single tasks, and Reading and Listening section practice does not draw on either count.
Is the score an official CELPIP result?
No. Every score the app returns is an estimate produced by an AI model and is shown with its likely range rather than as a single number. Only Paragon Testing Enterprises can tell you your CELPIP level. We are an independent practice tool and issue no official result.
How do I delete my data?
Deleting the app removes the practice history, because that history is stored on the device. Speaking recordings are already deleted on the server once scoring finishes, so there is nothing of yours left there to erase. If you want to ask about anything else we hold, write to us and we will answer.
The written version
Where the rules are set out in full
The answers above are summaries. Where a summary and the documents disagree, the documents are what bind us.
- Terms of use — subscriptions, renewal, cancellation, refunds and the fair-use counts.
- Privacy policy — what is sent, what is kept, what is deleted and who processes it.
- Pricing — every plan with its period figures written out.